GUESS Factory Reviews

I ordered for 3 x watches and after nearly 4 weeks a parcel was delivered. I opened the parcel to find a pair of SUNGLASSES!? I have been trying to email them using the site and the email address from the confirmation email but I haven't had any response to the 4-5 emails I have sent! I want my money back or the items I ordered to be resent to me. I want to cancel my second order that I made while I was waiting for the first one to arrive!

Went to Woodbridge Ontario location. Manager John told me they can't take return on a brand new sandals which I wore one time and they broke. Absolutely unbelievable how they are running this business with zero customer service

After purchasing a cart of items, i was informed much later, most were not available. The tank top with the guess print that was... was HALF a shirt. In the picture the girl was completely covered... I got enough for one rib. Disappointed in this site.

My purchases are most likely always sold out after checkout and my gift-card was charged! Then if they cancel items you don't get the discount that you where supposed to get you pay full price because you did not reach the amount spent for the discount! Are you serious about this Guess? I hope they get there inventory better under control before checkout this is really upsetting. And now I have to take care to get the right amount back to my giftcard. Next time just cancel my whole order or contact me before there is a change in the price if I still want the item.

I bought two items recently ( in Canada) and I'm so dissapointed with both. One was a bodysuit I bought for an upcoming Christmas party and It's way too small. I followed the size chart as well. The second item was a shirt and the picture looks completely different from the product that arrived. I want to return because I barely have any money but it seems from other reviews that is not a great idea. I have been shopping at guess for over 17 years and this will be my last purchase. I am going to sell my items online and continue to buy from dynamite.

Can't even place orders here. Orders won't go through. Customer service can't help much when website itself is broken.

Three displays multiple shelves all displaying 30 percent off purses. Two different people in front of us same thing. After ringing up price no discount then have to ask person from back of store called up to check very small writing under signs in huge every shelf say 30 percent off say on certain purse. You have to still purchase or ruin shopping experience for who picked out purse. Same on you same happend on sandals last trip never to purchase this brand again for any one.

I love the clothes at Guess Factory. I have purchased clothing online twice. I would recommend purchasing a size up from your normal size as they do fit on the smaller size (XS is more like XXS in the t shirts) but the quality is great and they are super cute. The orders come quickly and there are good online deals - free shipping if you buy over a certain amount (Rakuten is a great way to find deals). If you like cute sexy fitted clothes that are at a good price this a good place.

It was my first time purchasing from guess factory at first I was scared because All the reviews I seen seen but then I'm like F it I'm going to order it. My package came in 4 days it came in very good condition so for me my experience went very great

Today, my wife (a physician by profession) along with 2 kids (8 years old and 1 year old) shopped at Premium Outlet mall. At Guess store (10600 Quil Ceda Blvd Suite 500, Tulalip, WA 98271), the customer service was highly highly unprofessional. As she a ton of bags from other places she shopped, she kept the bags in the center couch / table like couch with my son. They forgot the bag at 6:10 and came back between 6:15-6:18. The store manager was highly unreasonable and asked her to leave the store instead of helping her out. When we asked about checking in the camera and her response was things gets stolen all the time and camera are not for that purpose (the response seemed fishy to me...). She also asked us to leave the store. I called nine one one to report the stealing in response to which she also called the alliance security. The security guy was highly reasonable and took our report even though when we were reporting the store manager tried to go back from her stance. Since it was getting late, I just relied on stealing report to alliance security and asked nine one one to stop their due process. I also plan to reach out to the Guess Regional manager to report this incident. It should be all recorded on camera.

In short, highly un-professional staff with lack of ethics and compassion for the suffering ones. Lack of regard as well. The store manager does not deserve to be at this location. I don't know how the company hired her.